Frequently Asked Questions

What is MaintainXtra?

MaintainXtra is a comprehensive maintenance request management platform designed for property managers, vacation rental operators, and small to medium portfolio landlords. It streamlines the entire maintenance workflow from request submission to completion.

Who is MaintainXtra designed for?

Property managers, vacation rental operators, and small to medium portfolio landlords who need an efficient way to manage maintenance requests without the complexity and cost of enterprise-level systems.

Do you offer a free trial?

Yes — we offer a 30-day free trial with no credit card required. Your trial begins immediately upon registration and provides full access to all platform features.

What happens when the trial ends?

You'll have a 7-day grace period to upgrade to a subscription before your account is locked. We retain your data for 90 days after account lock, giving you time to return and reactivate your account.

How much does MaintainXtra cost?

Can I cancel anytime?

Yes, you can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period.

Are refunds available?

Subscriptions are non-refundable, but you can cancel at any time to avoid future charges.

Who owns my data?

You always own your data. MaintainXtra is a software service that helps you manage your maintenance operations - we never claim ownership of your information.

Is my data secure?

Yes, we use industry-standard security practices including encrypted connections, secure data storage, regular backups, and role-based access controls to protect your information.

Does MaintainXtra integrate with other platforms?

Currently, MaintainXtra operates as a standalone platform. Future integrations with accounting software and property management systems are planned for upcoming releases.

What is the QR code function for?

QR codes provide instant access to maintenance request submission forms for tenants and property visitors. Each property gets a unique QR code that links directly to a customized request form, eliminating the need for tenants to create accounts or remember website URLs.

What are checklists used for?

Property Managers can create structured checklists with multiple item types (text responses, checkboxes, file attachments) that are attached to maintenance requests. This ensures consistent task completion and helps technicians follow standardized procedures for inspections, compliance checks, and routine maintenance.

Can I see old requests once they're completed?

Yes, all completed and historical maintenance requests are permanently stored in your account for future reference, reporting, and analysis.

Are maintenance requests exportable?

Can tenants submit requests directly?

Yes, maintenance requests can be submitted by anyone without requiring an account. Tenants simply scan a QR code or click a link to access the request form, providing their contact information and request details.

Can I assign requests to technicians or vendors?

Can I upload photos or files with requests?

Are notifications sent when a request is updated?

Can I schedule recurring maintenance?

The system supports recurring maintenance workflows through checklist templates and scheduled task assignments, though automated scheduling features are planned for future releases.

Can I customize categories, labels, or priorities?

Is there a mobile app?

What support do you offer?

How do I reset my password?

Use the "Forgot password" link on the login page to receive a password reset email. Follow the instructions in the email to create a new password.

What happens if I downgrade my plan?

Plan downgrades take effect at the beginning of your next billing cycle. You'll retain access to all current features until the downgrade becomes active.

What happens if I cancel?

You'll retain full access to your account until the end of your current billing period. After cancellation, your data remains accessible for 30 days for export purposes, then is securely deleted after 90 days.

Do subscriptions auto-renew?

Yes, all monthly subscriptions automatically renew unless you cancel before the next billing date. You can cancel at any time through your account settings.

What happens if my payment fails?

The system will attempt to process your payment multiple times. You'll receive email notifications about payment issues. If payment continues to fail, your account will be locked after the grace period, but your data will be preserved for 90 days.

Can I upgrade or downgrade my plan?

What payment methods do you accept?

We accept all major credit cards and digital payment methods through our secure payment processor. All transactions are encrypted and secure.

How do I update my billing information?

You can update your payment method and billing address through your account settings under the "Billing" section.